Tenant Services
Tenant Guides
Practical, plain-English guides for taking care of your home — and knowing when to call us instead. Every guide has a copy-link button, so save or send the ones you need.
Start Here
Our Lease, in Plain Terms
The whole lease — rent rules, fees, deposit, utilities, guests, entry, renewal — translated into language you can actually use. The one page every tenant should read before signing and keep handy after.
Seasonal
Extreme Cold: Protect Your Pipes
Single-digit nights: dripping faucets, open cabinets, the 55°F rule, and what to do if a pipe freezes anyway.
Heating Season Prep & CO Safety
First furnace start of fall, filters, radiators, and the carbon monoxide rules that keep your family safe.
Snow & Ice: Who Does What
Your responsibilities under the lease, smart shoveling, and when to report icicles and ice dams.
Summer: Window AC & Storm Season
Installing a window unit safely, storm basics, and basement dampness after heavy Pittsburgh rain.
Emergencies
What Counts as an Emergency
Gas, flooding, no heat, fire, break-ins — what to do first, and when to call instead of submitting a form.
Water Leak: The First Ten Minutes
Where your shut-off valves are, and the steps that turn a disaster into a mop-up.
Power's Out: Check This First
Breakers, GFCI buttons, and telling your outage from the street's — before you call anyone.
Home Care
What Never Goes Down the Drain
Grease, "flushable" wipes, and the disposal reset button — the guide that prevents most plumbing calls.
Mold & Moisture Control
Fans, winter condensation, and the difference between a wipe-down and a work order.
Pest Prevention
Keeping them out in the first place — and why reporting one mouse beats waiting for five.
Moving
Moving In: Your First Week
Utilities in your name, renters insurance, the walkthrough, and where your shut-offs live.
Moving Out & Your Deposit
The 60-day renewal window, the cleaning list, keys, and the forwarding address that gets your deposit back.