What Counts as an Emergency

Gas smell

1. Leave the building now. Take people and pets, leave everything else.
2. Don't flip any switches — lights, phones-on-chargers, garage doors, anything that can spark. Don't light anything.
3. From outside or a neighbor's: call 911 and the gas company (the emergency number is on your bill and the utility's website).
4. Then call us so we can respond too.

Fire

Out first, 911 from outside, and don't go back in for anything. Call us once everyone's safe. (This is also your annual reminder: that's why the lease is adamant about never removing detector batteries.)

Active flooding / burst pipe

Shut the water off if you can do it safely — the water leak guide shows you where — then call the office. Water spreading by the minute is a phone call, not a form.

No heat in winter

Heat out when it's freezing outside is an emergency for both you and the pipes — call the office the moment you notice, any hour. Check the thermostat batteries and the breaker first (two 30-second checks that solve a surprising number of "no heat" calls).

Break-in or door/lock that won't secure

A crime in progress or just discovered → 911 first, then us. If the issue is that an exterior door or lock won't secure the unit, call us same-day — we treat "can't lock my home" as urgent.

No power

Usually not ours to fix — work the power outage checklist (breakers, GFCIs, is-the-street-dark) before calling anyone.

Everything else: the work order form

Dripping faucet, dead outlet, appliance trouble, running toilet, pests, a door that sticks — submit a work order and mark the priority honestly. "Routine" doesn't mean ignored; it means we schedule it instead of dispatching at midnight. Repeated calls for non-urgent items slow everything down for everyone — the form is genuinely the fastest path.